T-Mobile and Sprint Speak Out About Their Carrier IQ Use ~ GoAndroid

Tuesday, December 6, 2011

T-Mobile and Sprint Speak Out About Their Carrier IQ Use

5:25 PM

Simranpal SIngh

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T-Mobile and Sprint have recently decided to chime in on the conversation regarding their use of Carrier IQ, a metrics tool used to gather statistical data. Via some internal and unreleased memos regarding Carrier IQ, both carriers have discussed, as expected, its intended use which was to simply log data for troubleshooting and to improve the overall network performance for each respective carrier. Check out their responses below in an interview with The Verge:

To wit:

T-Mobile: ”T-Mobile does not use the tool to obtain the content of text, email or voice messages, or the specific destinations of customers’ Internet activity. It is not used for marketing purposes. T-Mobile uses the Carrier IQ diagnostic tool to gather device data for effective troubleshooting and to increase the overall device and network performance for our customers.
Sprint: ”Sprint uses the Carrier IQ data to only understand device performance on our network so we can identify when issues are occurring. … Even with Carrier IQ, Sprint does not and cannot look at or record contents of messages, photos, videos, etc., nor do we sell or provide a direct feed of Carrier IQ data to anyone outside Sprint.

In addition, T-Mobile also went one step further and listed the devices on its network currently running the Carrier IQ software. Hit the break for the full list of ~~infected~~ handsets.